More Features. Less Cost. No Compromises.
Three powerful plans built for businesses of every size — from local shops to enterprise organizations. AI-powered feedback intelligence, review management, action plans, and data protection included in every plan. Every plan includes a 30-day trial.
Honoring Our Heroes
Veterans, active military, first responders, educators, and Gold Star spouses receive 10% off any plan — plus it stacks with the 25% annual discount. That's up to 32.5% total savings as our way of saying thank you.
This program extends to the spouses of service members who made the ultimate sacrifice. Their families' commitment to our communities deserves to be recognized.
Who Qualifies
Contact us with proof of service, employment, or Gold Star status to activate your discount.
Need more tracked users? Just $15 per 100 additional users — 50% less than competitors.
Every plan includes a 30-day trial. Cancel anytime before your trial ends.
Capture
For growing businesses that need AI-powered feedback intelligence, review management, and automation to improve operations.
Billed annually ($348/year) · Save 25%
+$15 / 100 users overage
- 200 tracked users included
- 10 team members
- Unlimited feedback boards
- Unlimited posts & comments
- Upvoting with voter tracking
- Unlimited roadmaps (public & private)
- AI duplicate detection & merging
- AI sentiment analysis on every submission
- AI auto-categorization & smart tagging
- AI review response drafts (account-customizable tone)
- AI Insights with action plan generation
- Multi-platform review intelligence (1 location)
- Advanced survey builder with 10+ question types
- Email intelligence with AI reply generation
- Social media monitoring (5 platforms)
- Team messenger with reactions & AI suggestions
- Support inbox & help center
- AI auto-import (CSV, JSON, Excel) with quarantine board
- Archive & restore — no permanent data loss
- Version history with rollback on feedback & roadmap items
- Customizable dashboard (drag-and-drop, resizing, colors)
- Improvement Dashboard with KPI milestone tracking
- Action Plans with homework assignments
- Custom KPI tracker with targets & trends
- Custom statuses & custom fields
- Workflow automation engine (visual builder)
- Prioritization frameworks (RICE, WSJF, ICE, Value vs Effort)
- Public shareable roadmaps with password protection
- Roadmap progress bars & export as image
- Customer feedback portal (embeddable)
- Close-the-loop voter notifications
- AI feedback-to-feature auto-linking
- Advanced analytics & trend detection
- Changelog with scheduled publishing
- Interactive onboarding tutorials
- Embeddable widgets & client portals
- Internal comments & team notes
- Complete audit logging
- Remove branding
- Custom domain
- Slack & Teams notifications
- 3 API keys with scoped permissions
- GDPR & CCPA compliant
- Priority email support
Clarity
For scaling organizations that need multi-location reviews, affiliate capabilities, SSO, CRM integration, and revenue-impact scoring.
Billed annually ($888/year) · Save 25%
+$15 / 100 users overage
- Everything in Capture, plus:
- 500 tracked users included
- 25 team members
- Multi-platform review intelligence (3 locations)
- AI review reports with executive summaries
- Account-specific AI draft configuration (custom prompts & tone)
- Analysis history with saved AI reports
- Unlimited AI auto-imports
- Advanced survey builder with branching logic & templates
- Email intelligence with 20+ AI reply strategies
- Social media monitoring (all 14 platforms)
- Competitive intelligence & feature gap analysis
- Revenue-weighted voting & prioritization
- User segmentation & cohort analysis
- Saveable dashboard layout presets
- Product analytics integrations (Amplitude, Mixpanel)
- Sales intelligence integration (Gong)
- Affiliate program access (10% recurring commissions)
- PM integrations (Jira, Linear, GitHub)
- CRM integration (HubSpot, Salesforce)
- SSO (Azure AD, Okta, SAML, OIDC)
- Custom admin roles
- Email whitelabel
- Zapier integration
- 10 API keys with granular permissions
- SOC 2 Type II compliancePursuing
- ISO/IEC 27001:2022Pursuing
- Priority chat & email support
Command
Full platform control with unlimited review intelligence, enterprise-grade security, dedicated support, and complete data sovereignty.
Billed annually ($2244/year) · Save 25%
+$15 / 100 users overage
- Everything in Clarity, plus:
- 2,000 tracked users
- Unlimited team members
- Multi-platform review intelligence (unlimited locations)
- Auto-create feedback from negative reviews
- AI executive summary reports on demand
- AI-powered competitor landscape analysis
- Unlimited survey responses & advanced analytics
- Advanced automation with conditional logic & visual builder
- Full version history with unlimited rollback
- Revenue-based opportunity prioritization
- Data retention per local, state & federal law
- Enhanced audit logging with export
- Custom rate limits on API
- Unlimited API keys
- Affiliate program management (admin tools)
- Pay by invoice
- Dedicated account manager
- SLA guarantee (99.9% uptime)
- Custom onboarding & training
- HIPAA compliancePursuing
- Security review available
How We Stack Up
Frequently Asked Questions
What is a tracked user?
A tracked user is anyone who submits feedback, votes, or comments — whether directly, via an admin on their behalf, or through an integration. Inactive users don't count toward your limit.
Is there a trial period?
Yes. Every plan includes a full-featured 30-day trial. Simply enter your card details during signup — you won't be charged until the trial ends, and you can cancel anytime.
What happens when I exceed my tracked user limit?
We charge $15 per additional 100 tracked users. You can also set a monthly spend cap so there are never surprises.
Can I switch plans at any time?
Absolutely. Upgrade instantly and get immediate access to new features. Downgrade at any time — changes take effect at the end of your billing cycle. No lock-in, no penalties.
What happens to my data if I cancel?
Your data is retained in accordance with all applicable local, state, and federal laws. You can export all your data at any time. After the legally required retention period, data is securely deleted per our retention policy and applicable regulations.
How does archive and restore work?
Beacon Analytics never permanently deletes your data through normal workflows. When you remove feedback, reviews, or roadmap items, they are archived — not destroyed. You can restore any archived item at any time. Version history lets you roll back changes to previous states, reducing risk from accidental edits.
What are Action Plans and KPI Milestones?
Action Plans let you turn AI-generated insights into structured improvement tasks with owners, deadlines, and measurable outcomes. KPI Milestones track your team's follow-through with accountability checkpoints — so insights don't just get generated, they get acted on.
How does the AI review draft system work?
Our AI generates natural, business-specific review response drafts based on the actual content of each review. You can customize the tone, style, and default prompts per account so responses sound like your brand — not a generic chatbot. Every draft is editable before use. For Trustpilot and Facebook, you can post replies directly from Beacon Analytics. For Google, Yelp, and TripAdvisor, copy your approved draft and paste it on the platform.
How does Multi-Platform Review Intelligence work?
Connect your Google, Yelp, Trustpilot, Facebook, and TripAdvisor accounts. We automatically sync your reviews across all platforms and use AI to analyze sentiment, extract recurring themes, and generate comprehensive reports with prioritized improvement suggestions. Negative reviews can be auto-converted into feedback posts for your team to act on.
Can I import data from another feedback tool?
Yes. Our AI auto-import supports CSV, JSON, and Excel files — including exports from Canny, UserVoice, Productboard, and others. AI parses your data, detects duplicates, and stages everything in a quarantine board for your review before publishing.
How does the Affiliate Program work?
Earn 10% recurring commission for the lifetime of every customer you refer. Share your unique referral link, and when the referred customer completes their trial and becomes a paying subscriber, commissions activate automatically. Payouts are processed monthly through Stripe with a $50 minimum threshold.
How do I qualify for the Honoring Our Heroes discount?
Veterans, active military, first responders, educators, and Gold Star spouses all qualify. Contact our team with proof of service, employment, or Gold Star status — such as a military ID, department badge, school email, or DD Form 1300 — and we'll apply the 10% discount within 24 hours. This stacks with the 25% annual discount for up to 32.5% total savings.
What security certifications do you have?
Beacon Analytics is pursuing SOC 2 Type II, ISO/IEC 27001:2022, and HIPAA certification (Clarity and Command tiers). We are GDPR and CCPA compliant across all tiers. SSO is available via Azure AD, Okta, SAML, and OIDC on Clarity and above. All data is encrypted at rest and in transit with complete audit logging. 2FA/MFA (TOTP-based) is available for all accounts. Password rotation policies are configurable by admins. Data retention policies comply with all applicable local, state, and federal laws.
What about surveys, email intelligence, and social monitoring?
All plans include our advanced survey builder with 10+ question types, branching logic, and templates. Email intelligence lets you connect email accounts via IMAP/SMTP with AI-powered analysis and reply generation. Social media monitoring covers up to 14 platforms including Facebook, Instagram, YouTube, Twitter/X, TikTok, LinkedIn, and Reddit. The Capture tier monitors 5 platforms; Clarity and Command unlock all 14.
How does your pricing compare to Productboard and Canny?
Productboard charges per maker starting at $19/maker/mo, which adds up fast for teams. A 5-person team on their Pro plan costs $295/mo. Our Capture plan at $39/mo includes unlimited team members (up to 10), plus features Productboard doesn't offer at any price: multi-platform review intelligence, AI review response drafts, email intelligence, social media monitoring, surveys, support inbox, and visual workflow automation. Compared to Canny, our Capture tier at $39/mo includes AI sentiment analysis, prioritization frameworks, public roadmaps, close-the-loop notifications, and a drag-and-drop dashboard — features Canny reserves for their $79+ plans or doesn't offer at all.
What new features have you recently added?
We've recently launched: a visual workflow automation builder (drag-and-drop, GoHighLevel-style), prioritization frameworks (RICE, WSJF, ICE, Value vs Effort), public shareable roadmaps with password protection, customer feedback portals, close-the-loop voter notifications, AI feedback-to-feature auto-linking, roadmap progress bars, export roadmap as image, revenue-weighted voting, and a fully interactive drag-and-drop dashboard with auto-resizing cards.