Every Feature You Need to Own Your Feedback Loop

From feedback boards to surveys to multi-platform review intelligence to email intelligence to social monitoring to competitive intel to AI-powered action plans — Beacon Analytics gives you the complete toolkit to turn customer feedback into strategic business decisions.

29 feature categories · 250+ individual capabilities

Feedback Collection & Management

Centralize all feedback into organized boards with powerful filtering, tagging, and status management.

Multi-board organization with custom workflows
Upvoting system with voter tracking
Threaded comments with internal notes
Custom fields for structured data collection
Bulk actions for efficient triage
Advanced search and filtering
Tag and category management
Status-based workflow automation
Embeddable feedback widget (Script, Iframe, React, WordPress)
Email and Slack submission channels

Advanced Survey Builder

Create professional surveys with a drag-and-drop builder, 10+ question types, branching logic, custom branding, and built-in templates for NPS, CSAT, CES, and more.

Drag-and-drop question builder with reordering
10+ question types: rating, NPS, CSAT, matrix, ranking, file upload, date, etc.
Skip logic and conditional branching (show/hide based on answers)
Custom branding: colors, logo, custom CSS per survey
Built-in templates: NPS, CSAT, CES, product feedback, onboarding, etc.
Survey preview mode before publishing
Step-by-step creation wizard for guided setup
Response analytics with visual charts and breakdowns
Public survey links and embeddable forms
Survey response export and reporting

Multi-Platform Review Intelligence

Connect Google, Yelp, Trustpilot, Facebook, and TripAdvisor. AI analyzes every review — extracting sentiment, themes, and actionable improvement suggestions across all platforms.

Connect Google, Yelp, Trustpilot, Facebook, and TripAdvisor accounts
Automated review syncing on your schedule
AI sentiment scoring for every review across all platforms
Recurring theme extraction across all reviews
Comprehensive AI-generated analysis reports
Prioritized improvement suggestions with impact ratings
Auto-create feedback posts from negative reviews
Review trend tracking over time
Cross-platform review comparison
Executive-ready review summaries

Email Intelligence

Connect email accounts via IMAP/SMTP and let AI analyze feedback from customer emails. Generate reply drafts with 20+ outcome strategies, detect sentiment and intent, and track email conversations.

Connect email accounts via IMAP/SMTP configuration
AI feedback analysis on every incoming email
AI reply generation with 20+ outcome strategies
Sentiment and intent detection per email
Conversion and re-engagement draft generation
Email analytics dashboard with volume and response metrics
Threaded email conversation tracking
Email-to-feedback post conversion
Custom AI prompt configuration per account
Bulk email analysis and batch reply drafting

Competitive Intelligence

AI-powered competitor landscape analysis, feature gap detection, and market positioning insights derived from your feedback data and public competitor information.

AI-powered competitor landscape analysis
Feature gap detection and comparison
Market positioning insights from feedback data
Competitor monitoring dashboard
Win/loss analysis from customer feedback
Competitive feature matrix generation
Trend analysis across competitor mentions
Strategic recommendations based on gaps

AI-Powered Intelligence

Let AI handle the heavy lifting — from duplicate detection to sentiment analysis to smart categorization to review response drafts.

Automatic duplicate detection and merging
Sentiment analysis on every submission
Smart auto-categorization
Trend detection across feedback themes
AI-generated summaries and digests
Urgency and impact scoring
Smart tag recommendations
Executive summary generation
Customer impact analysis
Feedback pattern recognition

AI Review Response Drafts

Generate natural, business-specific review response drafts that sound like your brand — not a generic chatbot. Customize tone, style, and prompts per account.

AI-generated review response drafts based on actual review content
Account-specific AI configuration (custom prompts & tone)
Multiple tone options: professional, friendly, empathetic, assertive
Editable drafts before use — always human-reviewed
Batch draft generation for efficient review management
Native reply posting to Trustpilot & Facebook
Copy-to-clipboard for Google, Yelp & TripAdvisor responses
Brand voice consistency across all responses
Analysis history with saved AI reports

Team Messenger

Built-in team collaboration with real-time messaging, conversation sections, message reactions, pinned conversations, and AI-powered reply suggestions.

Real-time team messaging with instant delivery
Conversation sections for organized discussions
Message reactions with emoji picker
Pinned conversations for quick access
AI-powered reply suggestions
Draft persistence across sessions
Unread message badges and notifications
File sharing and media attachments

Support Inbox & Help Center

Unified customer support inbox with ticket management, plus a self-service help center with AI-generated articles, categories, and full-text search.

Unified customer support inbox
Ticket management with status tracking
Self-service help center with article editor
AI-generated help articles from feedback data
Category-based article organization
Full-text search across all articles
Public help center with custom branding
Article analytics and engagement tracking

Action Plans & Accountability

Turn AI-generated insights into structured improvement plans with assigned owners, deadlines, and measurable KPI milestones — so insights get acted on, not just generated.

AI-generated action plans from feedback analysis
Task assignment with owners and deadlines
KPI milestone tracking with measurable targets
Homework assignments for team members
Improvement dashboard with velocity tracking
Progress visualization across all active plans
Status tracking: planned, in progress, completed, overdue
Link action plans to specific feedback and analysis reports

Custom KPI Tracker

Define and track custom KPIs with targets, historical trends, and AI-powered correlations with your feedback data. Monitor business metrics alongside customer sentiment.

Define custom KPIs with targets and thresholds
Historical trend tracking with visual charts
AI-powered correlations between KPIs and feedback
KPI dashboard with real-time status indicators
Milestone tracking with deadline alerts
Team-level and individual KPI assignments
Export KPI reports for stakeholder presentations
Integration with action plans and improvement workflows

Drag-and-Drop Dashboard

Fully interactive dashboard with react-grid-layout. Drag widgets anywhere, auto-resize to fit content, lock/unlock edit mode, and persist your custom layout.

Drag-and-drop widget placement on a free-form grid
Auto-resize: cards grow/shrink to fit their content
Lock/unlock edit mode toggle for safe browsing
Persistent layout saved per user (localStorage)
Responsive breakpoints: desktop, tablet, mobile
Custom accent colors per widget from 10 color options
Show/hide widgets based on your workflow
Real-time data across all dashboard widgets
Improvement dashboard with KPI milestone progress
Reset to default layout at any time

AI Auto-Import & Migration

Migrate from any competitor in minutes. Upload your data and AI parses, deduplicates, and stages everything in a quarantine board for your review.

AI-powered import from CSV, JSON, and Excel files
Automatic competitor export parsing (Canny, UserVoice, etc.)
Intelligent field mapping and data normalization
Duplicate detection during import
Quarantine board for staged review before publishing
Bulk approve, reject, or merge imported items
Import history and audit trail
Preserve original timestamps and metadata

Visual Roadmapping & Planning

Your roadmap is a living reflection of your customer feedback pipeline. Share publicly, prioritize with RICE/WSJF, and track progress with visual indicators.

Feedback-driven roadmap columns with drag-and-drop
Automatic status-to-roadmap sync
Public and private roadmap views with password protection
RICE, WSJF, ICE prioritization scoring built-in
Progress bars showing column completion percentage
Export roadmap as PNG image
Shareable URLs with custom slugs
Release planning and grouping
Revenue-weighted prioritization
AI auto-linking feedback to roadmap items

Embeddable Widgets & Client Portals

Multiple embed formats for collecting feedback on any website, plus shareable client portals for anonymous or identified feedback collection.

Script embed for any website
Iframe embed for controlled environments
React component for React applications
WordPress plugin integration
Shareable client portal links
Anonymous and identified submission modes
Custom branding and styling per widget
Feedback form customization

Onboarding & Tutorials

Interactive tutorial system with video lessons, module-based learning paths, and per-user progress tracking to help your team get the most out of the platform.

Interactive tutorial system with video lessons
Module-based learning paths
Per-user progress tracking
Feature-specific explainer content
Step-by-step guided workflows
Completion certificates and badges
Admin-configurable tutorial content
Contextual help tooltips throughout the app

Data Integrity & Recovery

Nothing is permanently deleted through normal workflows. Archive and restore any item, track every change with version history, and maintain complete audit transparency.

Archive and restore — no permanent data loss through normal workflows
Version history with rollback on feedback and roadmap items
Complete audit logging with user attribution and timestamps
Change tracking on every modification
Restore previous states to reduce risk from accidental changes
Full data export and deletion controls for compliance
Data retention per local, state, and federal law
Encrypted data at rest and in transit

Analytics & Reporting

Understand feedback trends, measure team performance, and make data-driven business decisions with comprehensive dashboards and reports.

Real-time feedback volume dashboards
Trend analysis and forecasting
Status distribution breakdowns
Board performance comparisons
Top requested features ranking
Source channel analytics
Revenue impact predictions
AI review intelligence reports
Executive dashboard views
Improvement velocity tracking across action plans
KPI milestone progress dashboards

Changelog & Communications

Keep your customers and team informed with a beautiful changelog that ties directly to your feedback loop.

Rich text changelog editor
Scheduled publishing with auto-publish
Release label management
Public changelog page
Email notifications to voters
Feedback-to-changelog linking
Engagement analytics
Branded email templates

Affiliate Program

Earn 10% recurring commission for the lifetime of every customer you refer. Full visibility into referral pipeline, commission history, and payout scheduling.

10% recurring lifetime commissions on all referrals
Unique referral link with click and conversion tracking
Full referral pipeline: pending → trial → active → paying
Commission history with detailed transaction records
Monthly payouts via Stripe ($50 minimum threshold)
Real-time earnings dashboard
Referral analytics and conversion rates
Available on Clarity and Command tiers

Workflow Automation Builder

Build powerful visual workflows with a GoHighLevel-style drag-and-drop canvas. Connect triggers, conditions, and actions to automate your entire feedback pipeline.

Visual drag-and-drop workflow canvas (React Flow)
28+ node types across 4 categories: Triggers, Logic, Actions, AI
Event-driven triggers: new feedback, status change, review received, sentiment alert
Conditional branching with AND/OR logic and custom filters
AI actions: auto-categorize, sentiment analysis, generate responses, summarize
Actions: send email, Slack notification, assign team, update status, create task
Pre-built workflow templates for common scenarios
Execution history with success/failure tracking
Auto-layout with dagre algorithm
Clone, archive, activate/pause workflow controls

Public & Shareable Roadmaps

Share your product roadmap publicly or with specific stakeholders. Password-protect sensitive roadmaps and embed them anywhere.

One-click public roadmap publishing
Password-protected sharing for stakeholders
Unique shareable URLs with custom slugs
Embeddable roadmap views for your website
Progress bars showing completion percentage per column
Export roadmap as PNG image
Voter notification when roadmap items ship
Real-time sync between internal and public views

Prioritization Frameworks

Apply industry-standard prioritization formulas (RICE, WSJF, ICE, custom) to your roadmap items. Score, rank, and make data-driven product decisions.

Built-in RICE scoring (Reach, Impact, Confidence, Effort)
WSJF framework (Weighted Shortest Job First)
ICE scoring (Impact, Confidence, Ease)
Custom formula builder with weighted factors
Revenue-weighted voting and prioritization
Auto-calculated priority scores on roadmap items
Sortable priority rankings across all items
Visual priority matrix with impact vs effort

Customer Feedback Portal

Give your customers a branded portal to submit ideas, vote on features, and track the status of their requests — like UserVoice but built into your platform.

Branded customer-facing feedback portal
Idea submission with categories and tags
Public voting on feature requests
Status tracking visible to customers
Custom branding: logo, colors, domain
Moderation controls for submitted ideas
Anonymous and authenticated submission modes
Embeddable portal widget for your website

Close the Loop Notifications

Automatically notify voters and subscribers when their requested features ship. Close the feedback loop and boost customer satisfaction.

Automatic voter notifications when features ship
Customizable email templates per notification type
Batch notifications for bulk status changes
Subscriber management with opt-in/opt-out
Notification history and delivery tracking
In-app and email notification channels
Personalized messages with dynamic variables
Scheduled notification delivery windows

AI Feedback-to-Feature Linking

Let AI automatically connect customer feedback to roadmap items. Discover which features are most requested without manual tagging.

AI-powered automatic feedback-to-feature linking
Semantic similarity matching across all feedback
Confidence scoring for each suggested link
Bulk auto-link across entire feedback backlog
Manual review and approval workflow
Revenue impact calculation per feature request
Theme detection and grouping across feedback
Link history and audit trail

Enterprise Security & Compliance

Industry-leading security built for businesses in regulated industries. Data retention policies comply with all applicable local, state, and federal laws.

GDPR and CCPA compliant
SSO via Azure AD, Okta, SAML, OIDC
Role-based access control (RBAC)
Complete audit logging with user attribution
Data export and deletion controls
Data retention per local, state, and federal law
API key scoping and rate limiting
Encrypted data at rest and in transit
SOC 2 Type II certification (Pursuing)
ISO/IEC 27001:2022 certification (Pursuing)
HIPAA compliance (Pursuing)
2FA / Multi-factor authentication (TOTP)

API & Integrations

Full REST API with granular permissions. Connect Beacon Analytics to your entire business tool stack.

Full REST API with 22+ endpoints
Granular API key permissions
Labeled keys for use-case distinction
Rate limiting and usage tracking
Webhook event delivery
Google, Yelp, Trustpilot, Facebook, TripAdvisor integration
Jira, Linear, GitHub integration
Slack and Teams notifications
HubSpot and Salesforce CRM sync

Data Retention & Legal Compliance

Beacon Analytics's data retention policies are designed to comply with all applicable local, state, and federal laws — including GDPR, CCPA, and industry-specific regulations. HIPAA compliance, SOC 2 Type II, and ISO/IEC 27001:2022 certification are actively being pursued. Your data is retained, exported, or deleted in accordance with the legal requirements of your jurisdiction. We provide full data export and deletion controls so you maintain complete ownership of your information.

See It All in Action

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